Frequently Asked Questions

How do I place an order?+

There are a few ways to place an order. One is to simply call our showroom and talk directly with us. Second, you may come to our showroom and speak with our wonderful personnel. Third, you may request a quote through our website by selecting items and quantities. A rental associate will then get back with you regarding availability and help you to finalize your reservation.

What different methods of payment do you accept?+

We accept cash, checks, Visa, MasterCard, Discover, and American Express.

Is there a deposit required?+

Reservations require a 25% deposit or $25 (whichever is greater). The balance is due upon pick-up of items. Delivery orders must be paid in full prior to delivery.

What if I need to cancel my order?+

Deposits are refunded if made 15 days prior to the reservation date.

How far in advance should I place an order?+

The sooner you reserve your rental equipment, the better. This is especially true for larger events and holiday orders.

Is there an extra charge for deliveries and pick-ups?+

Yes there is. The rates quoted are for round trip. The charge will be based on the delivery location. We require that you give us at least a 5-6 hour window of time for all deliveries. If a specific time is needed, there will be an additional charge.

Do you charge for set-up and breakdown?+

We do charge a nominal fee for set-up/breakdown of tables and chairs. Arrangements must be made in advance. If set-up/breakdown is not requested, please have chairs and tables stacked and ready to go by the time our crew arrives to pick up your equipment.

What are your delivery hours?+

Our delivery hours are 8am – 5pm Monday – Friday and 8am – noon on Saturdays. If you would like your delivery outside of our normal business hours, there will be an additional charge.

What should we do with dishes, glassware and linens before we return them?+

Please scrape, rinse and stack dishes back in the containers in which they were delivered. Do not put silver flatware or trays in your dishwasher. All linens are to be shaken clean and bundled. Do not seal in plastic bags – they will mildew. Please allow wet or damp linens to air dry before putting in bags.