Frequently Asked Questions
- Call Us – Reach out to our showroom directly, and our team will be happy to assist you.
- Visit Our Showroom – Stop by in person to speak with our knowledgeable staff and explore our collections. No appointment necessary.
- Request a Quote Online – Browse our website, select your desired items and quantities, and submit a quote request. A rental associate will follow up to confirm availability and finalize your reservation.
We accept cash, checks, Visa, MasterCard, Discover, and American Express. A 3% convenience fee applies to all credit card/debit payments. To avoid this fee, please consider paying by cash or check.
To secure your reservation, we require a non-refundable deposit of 25% of the total cost or $25, whichever is greater. For tent rentals, a 50% non-refundable deposit is required. The remaining balance is due at the time of pick-up. For delivery orders, full payment must be made one week prior to delivery.
Deposits are non-refundable. However, we may be able to reschedule your reservation depending on availability.
We recommend reserving your rental equipment as early as possible, especially for larger events, holiday orders, and peak seasons.
Delivery and pickup services are available for a fee, with rates based on round-trip mileage. Standard delivery includes curbside or dock drop-off. Additional charges apply for deliveries to locations beyond curbside or dock access. If a specific delivery time is required, an extra fee will be added.
A set-up and breakdown fee applies to tables and chairs, and arrangements must be made in advance. If this service is not requested, please ensure tables and chairs are stacked and ready for pickup when our crew arrives.
Our delivery hours are Monday–Friday from 8 AM to 5 PM and Saturday from 8 AM to noon. Deliveries outside of these hours may be available for an additional fee. Please speak to our staff when placing an order that requires any delivery or pick-ups outside of our business hours.
Please scrape, rinse, and stack all dishes in the containers they were delivered in. A 25% cleaning fee will be applied to any unrinsed dishes or flatware. Do not place dishware or flatware in a dishwasher.
Linens should be shaken out and bundled but not sealed in plastic bags, as they can mildew. Allow any wet or damp linens to air dry before packing them. Additional fees may apply for wax residue, burn holes, or excessive staining.